TL;DR: Church Community Builder (CCB) is one of the most mature church management systems available. Acquired by Pushpay in 2019 and now private under Sixth Street Partners and BGH Capital, it offers deep people management and powerful process queues for pastoral follow-up workflows. The catch? Pricing isn’t transparent (estimated $500-1,500+/month bundled with Pushpay), the interface feels dated, and the platform has zero support for churches outside North America. If you’re a mid-to-large US church that needs structured follow-up workflows, CCB is worth evaluating. If you’re budget-conscious or operating globally, there are better options.
What Is Church Community Builder?
Church Community Builder (CCB) is a cloud-based church management platform that launched in 1999 in Colorado Springs, Colorado. That makes it one of the oldest web-based church management systems still in active use.
CCB was built with a clear philosophy: help churches manage relationships, not just data. While most ChMS platforms focused on membership records and financial reports, CCB put pastoral care workflows at the center of its design. The signature feature, process queues, lets churches build step-by-step follow-up sequences for visitor follow-up, baptism preparation, and membership classes.
In December 2019, CCB was acquired by Pushpay for US$87.5 million. In 2023, the combined entity was taken private by Sixth Street Partners and BGH Capital. Today, CCB is primarily sold as part of the Pushpay + CCB bundle.
CCB Pricing in 2026
CCB does not publish transparent pricing. You need to contact their sales team for a custom quote, which has been a consistent pain point for church administrators.
Based on user reviews and community discussions, here’s what we know:
| Package | Estimated Monthly Cost | What’s Included |
|---|---|---|
| CCB (standalone) | ~$100-300+/month | People database, groups, events, check-ins, process queues |
| Pushpay + CCB | ~$500-1,500+/month | Everything above + digital giving, branded church app, donor analytics |
| Enterprise / Multisite | Custom pricing | Volume discounts, dedicated support, API access |
Annual contracts are standard. Month-to-month flexibility is limited. Setup and migration fees may apply.
How does this compare?
| Platform | Monthly Cost | Pricing Model |
|---|---|---|
| CCB (standalone) | ~$100-300+ (estimated) | Quote-based |
| Pushpay + CCB | ~$500-1,500+ (estimated) | Quote-based |
| Tithe.ly All-Access | $119/month | Published |
| Breeze | $72/month | Published |
| Planning Center | $0-200+/month (modular) | Published |
| ChurchTrac | $0-15/month | Published |
The bottom line: CCB is premium-priced, and the lack of published pricing makes it harder to evaluate before engaging with sales. If transparent pricing matters to your church, most competitors do it better.
What CCB Gets Right
1. Process Queues Are the Standout Feature
This is CCB’s killer feature, and the main reason churches stay on the platform.
Process queues let you create step-by-step follow-up workflows and assign each step to specific staff or volunteers. A visitor follow-up queue might look like this:
- Day 1: Hospitality team sends a welcome text (assigned to Sarah)
- Day 3: Pastor sends a personal email (assigned to Pastor Mike)
- Day 7: Small groups coordinator invites them to a connect group (assigned to James)
- Day 14: Membership coordinator sends a class invitation (assigned to Lisa)
Each step tracks completion, due dates, and who is responsible. Nobody falls through the cracks.
This level of structured pastoral care is genuinely difficult to replicate elsewhere. Planning Center has workflows, but they’re less structured. Breeze has follow-up tools, but nothing this detailed. Rock RMS can build comparable workflows, but requires technical setup.
2. Deep People Management
CCB’s member database reflects 25+ years of development:
- Detailed profiles with family connections, custom fields, and giving history
- Activity timeline showing all interactions, notes, and engagement
- Advanced search and filtering with complex query combinations
- Attendance tracking across services, groups, and events
- Merge duplicate profiles to keep your database clean
If you’re coming from spreadsheets or a basic ChMS, the jump in capability is significant.
3. Strong Groups and Volunteer Tools
CCB handles small groups, ministry teams, and committees with solid features. Group finder lets members search and sign up on their own. Leader self-service means group leaders can manage rosters and take attendance without admin access.
Volunteer scheduling includes team management, automated reminders, and conflict detection. It’s not as polished as Planning Center Services for worship teams, but for general volunteer coordination, it works well.
4. Built-In Check-In and Reporting
CCB includes a check-in system for children’s ministry with label printing, allergy alerts, and security labels. Attendance data flows directly into member profiles.
Reporting goes beyond basic exports with customizable dashboards, attendance trends, giving breakdowns, and engagement metrics that combine multiple data points. For churches presenting data to leadership boards, CCB’s reporting is more capable than most mid-market competitors.
Where CCB Falls Short
1. The Interface Feels Dated
CCB’s admin interface looks like it was designed in 2010. Compared to the clean interfaces of Breeze or Planning Center, CCB feels cluttered. This increases training time and reduces adoption, especially among less tech-savvy staff and volunteers.
2. Steep Learning Curve
New users typically need 1-2 weeks before they feel comfortable. Compare this to Breeze, which most users learn in a day. CCB’s complexity is justified for churches that use its advanced features, but it’s overkill for churches that just need a member directory and basic communication tools.
3. The Pushpay Integration Has Friction
User reviews consistently mention inconsistent interfaces between Pushpay’s giving side and CCB’s management side, data sync issues, and confusion about which admin panel to use for different tasks. In 2026, the integration still feels like two products stitched together.
4. US-Only Infrastructure
This is the deal-breaker for global churches.
Giving: Only credit/debit cards and ACH. No M-Pesa, no Paystack, no mobile money. For churches in Kenya, Nigeria, or South Africa where mobile money dominates, CCB’s giving infrastructure doesn’t work.
Communication: Email and US SMS only. No WhatsApp integration. In Africa, Latin America, and Asia, WhatsApp is how people communicate. Open rates exceed 98%, compared to roughly 20% for email.
No multi-currency support, no multilingual interface, no localized payment methods. If your church operates outside North America, or if you have a diaspora congregation, CCB doesn’t solve your core challenges. Read our piece on why US church software doesn’t work for African churches.
5. No Worship Planning
CCB has no worship or service planning tools. If your church has a worship team, you’ll need a separate tool like Planning Center Services, which means managing and paying for two platforms.
6. The Private Equity Question
CCB is now owned by Sixth Street Partners and BGH Capital, who took Pushpay private in 2023. This raises questions about long-term product direction, potential price increases, and support quality post-acquisition. User reviews are mixed. It’s worth asking your sales rep about product roadmap commitments before signing an annual contract.
CCB vs. the Competition
| Feature | CCB | Planning Center | Tithe.ly | Breeze |
|---|---|---|---|---|
| Monthly Cost | $100-300+ (est.) | $0-200+ (modular) | $119 (All-Access) | $72 |
| Transparent Pricing | No | Yes | Yes | Yes |
| Process Queues | Best-in-class | Workflows (less structured) | No | Basic follow-ups |
| Worship Planning | No | Best-in-class | Basic | No |
| Ease of Use | Moderate | Good | Good | Best-in-class |
| No | No | No | No | |
| Mobile Money | No | No | No | No |
| Best For | Large US churches | Operational depth | Budget all-in-one | Simplicity |
Who Should Use CCB?
CCB is a good fit if:
- You’re a mid-to-large US church (500+ attendance) with structured pastoral care needs
- Process queues and follow-up workflows are a top priority
- You need deep people management with engagement tracking and reporting
- Your budget supports $300-1,000+/month for church technology
CCB is NOT a good fit if:
- Your church has fewer than 300 members or a limited budget
- Ease of use matters more than workflow depth
- Your church operates outside North America
- You need WhatsApp, mobile money, or multi-currency giving
- You want transparent pricing before a sales call
- You’re a small church looking for a free or affordable option
What Real Users Say
What they love:
- “Process queues changed everything for our visitor follow-up. Nobody falls through the cracks.”
- “The people database is incredibly detailed. We can track every interaction for every member.”
- “Group management with leader self-service has been a major improvement.”
What they wish was better:
- “The interface looks like it hasn’t been updated in a decade.”
- “Since the Pushpay merger, it feels like two products glued together.”
- “No worship planning means we’re paying for CCB AND Planning Center. That adds up fast.”
- “We’re a multicultural church with members overseas. CCB can’t handle international giving at all.”
Frequently Asked Questions
How much does CCB cost?
CCB doesn’t publish pricing. Based on community reports, standalone CCB costs approximately $100-300+/month. The Pushpay + CCB bundle ranges from $500 to $1,500+/month. Annual contracts are standard.
What happened with CCB and Pushpay?
Pushpay acquired CCB in December 2019 for US$87.5 million. In 2023, the combined entity was taken private by Sixth Street Partners and BGH Capital. Today, Pushpay + CCB is marketed as an integrated church engagement and management platform.
Is CCB worth it for small churches?
For most small churches (under 300 members), CCB is difficult to justify. Small churches will find better value with Tithe.ly ($119/month), Breeze ($72/month), ChurchTrac (free for under 100 people), or Planning Center (free tier available).
What are CCB’s process queues?
Process queues let you create step-by-step follow-up sequences for tasks like visitor follow-up, baptism preparation, or volunteer onboarding. Each step is assigned to a specific person with a due date, and the system tracks completion. It’s CCB’s most distinctive feature.
Does CCB work for churches outside the US?
CCB is primarily designed for US churches. There’s no mobile money, no multi-currency support, no WhatsApp, and no localized payment methods. Churches in Africa, India, or the UK diaspora will find critical gaps.
Does CCB have a free plan?
No. Unlike Planning Center (permanent free tier) or ChurchTrac (free for 100 people), CCB requires a paid subscription.
How does CCB compare to Planning Center?
CCB excels in structured follow-up workflows (process queues). Planning Center excels in worship planning, modular pricing, and overall ease of use. See our Planning Center review.
How does CCB compare to Breeze?
CCB offers more depth with process queues and advanced reporting. Breeze offers more simplicity with a cleaner interface at $72/month. See our Breeze review.
The Verdict
Church Community Builder earned its reputation over two decades. The process queue system is among the strongest available for structured pastoral care. The people management is deep. The groups and volunteer tools are solid.
But the trade-offs are real. The interface needs a modern overhaul. The pricing model lacks transparency. The Pushpay integration is still maturing. And the US-only infrastructure makes it irrelevant for the majority of the global church.
If your church is in the US, has 500+ members, and values structured follow-up workflows, CCB is worth a demo. If you’re a smaller church or need transparent pricing, look at Planning Center, Breeze, or Tithe.ly first.
And if your church operates outside North America, CCB’s limitations aren’t minor inconveniences. They’re fundamental gaps.